Our commitment to staff training

By providing training to its employees, mcg increases its capacity to achieve long-term goals and to meet the ongoing needs of its business model.

Supervisors and the Manager are responsible for identifying the skills required by employees to meet the goals outlined in the Company’s Strategic Plan.

Induction Training – On commencement all employees are taken through a thorough induction explaining items such as Company Policies, responsibilities, Dress and uniform, Staff entitlements. All regulatory & security rights to work are checked and verified also.

A structured training matrix is used to guide and assess the employee on areas where additional training may be required.

Area managers mentor all new employees on site to ensure new starters are fully aware of the areas that they are responsible for, are using the correct cleaning techniques and are made aware of any Occupational Health and Safety issues relating to that site.

Basic cleaning techniques

  • Toilet and shower facility cleaning

  • Training in the use of equipment

  • Use of high speed and slow speed Polishing machine

  • Health and safety

  • Use of chemicals

  • Floor Maintenance

  • Stripping and sealing floors application of sealers

  • Spray buffing of floors

  • Window cleaning

  • The use of wringer buckets and mops; flat mopping techniques

  • Vacuum cleaners - types and uses.

  • The use of truck mounted units.

  • Carpet cleaning methods

  • Detailing/Dusting and Rubbish removal

  • Emergency response

  • Infectious Outbreak Control measures and guidelines

Employees must complete a Training Matrix Assessment before their performance review interview.

We are supportive of providing specialized equipment training by external equipment suppliers, and established training providers.

After undertaking training provided or paid for by mcg a Works Supervisor or employee must complete a Staff Training Evaluation form and submit it to the Manager within five (5) working days.

The evaluation will be used to assess the value of both internal and external training programs. It will also be used to discuss how the benefits from the training can improve practices and be shared with other work colleagues.